Last updated: 07 September 2026
This is a starting template, not legal advice. Please review and adjust the specifics below — particularly return windows and any consumer-guarantee obligations that apply in your jurisdiction — before relying on this policy.
Orders can be cancelled free of charge any time before they are dispatched. Once an order has shipped, it cannot be cancelled — please refer to our returns process below instead.
Items made or sized to your specification (custom mala lengths, engraved pieces, or made-to-order settings) cannot be cancelled once production has begun, as they are prepared specifically for that order. Cancellation before production starts may be subject to a partial charge to cover any materials already sourced.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue, and we'll arrange a replacement or refund. For standard (non-custom) pieces you're not fully happy with, please contact us within 7 days of delivery — the item must be unworn, in its original condition and packaging, with any authenticity documentation included.
Approved refunds are processed back to your original Razorpay payment method within 5–7 business days of approval. Bank processing times may add a few additional days before the amount reflects in your account.
Email us at info@chloris.co.in with your order number, or reach us via the Contact page.
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