Returns & Refunds
We want you to love what you wear. If something isn't right, here's how returns work.
Return Window
You may request a return or exchange within 7 days of delivery, provided the item is unused, unwashed, and in its original condition with tags attached.
Non-Returnable Items
- Innerwear (for hygiene reasons)
- Sale or discounted items
- Items marked "final sale"
Since natural dyes vary batch to batch, slight colour variation from the product photo is not considered a defect and isn't eligible for return on that basis alone.
How to Initiate a Return
- Email us with your order number and reason for return
- Our team will confirm eligibility and share pickup/drop-off instructions
- Once we receive and inspect the item, we'll process your refund or exchange
Refunds
Approved refunds are issued to the original payment method within 5–7 business days of us receiving the returned item. Shipping charges (if any were paid) are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with photos, and we'll arrange a free replacement or full refund.
Exchanges
Size or colour exchanges are subject to stock availability. If your preferred option is unavailable, we'll offer a refund instead.
Questions? Reach us via our Contact Us page or at info@chloris.co.in .